Privacy Policy

Effective Date: December 3, 2024

At ConaHVAC, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and interact with our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. Please read it carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We collect personal information that you provide to us when using our website, products, or services. This may include:

  • Personal Identification Information: Name, email address, phone number, shipping address, payment information, and any other details required to complete your transaction or support your experience.
  • Automatically Collected Information: When you visit our website, we may collect non-personal information, such as your IP address, browser type, device type, and website usage data, through cookies and tracking technologies.
  • Payment Information: When making a purchase, we collect payment details, such as credit card information. We do not store payment data directly; payments are processed securely through third-party payment providers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To process your orders, fulfill requests, and provide customer support.
  • Communication: To send order confirmations, shipping updates, and promotional offers (if you opt-in for marketing emails).
  • Website Improvement: To analyze user behavior, improve our website functionality, and enhance the user experience.
  • Marketing: To send promotional emails or newsletters, if you have opted-in to receive them.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We respect your privacy and will never sell, rent, or share your personal information with third parties except in the following cases:

  • Service Providers: We may share your information with third-party service providers, such as payment processors and shipping companies, to help us deliver services and complete transactions.
  • Legal Compliance: We may disclose your personal information if required by law, or in response to valid legal processes such as subpoenas, court orders, or requests from government authorities.
  • Business Transfers: If ConaHVAC is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. These technologies help us:

  • Analyze website traffic
  • Personalize content and ads
  • Provide social media features
  • Track your activities to improve site functionality

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take the security of your personal information seriously. We implement a variety of security measures, including encryption, firewalls, and access controls, to protect your data. However, no method of data transmission or storage can be guaranteed to be 100% secure, and we cannot guarantee the security of your information.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete personal information.
  • Deletion: You may request the deletion of your personal data, subject to any legal or contractual obligations we may have.
  • Opt-out: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in emails or by contacting us directly.

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by ConaHVAC. We are not responsible for the content, privacy policies, or practices of third-party websites. We recommend reviewing their privacy policies before submitting any personal information to those sites.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information.

9. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically for any updates or changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: