Refund and Returns Policy

Effective Date: December 3, 2024

Thank you for shopping with ConaHVAC. We strive to provide high-quality HVAC products and services to our valued customers. If for any reason you are not completely satisfied with your purchase, we are here to help with our Refund and Returns Policy. Please read the policy carefully to ensure a smooth process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days of the original purchase date.
  • Condition: Products must be in unused, unopened, and original condition. Items that have been used or opened cannot be returned unless they are defective.
  • Proof of Purchase: A receipt or order confirmation email is required to process your return.

2. Non-returnable Items

Certain products are not eligible for returns. These include:

  • Custom or Made-to-Order Products: Any items that have been specifically manufactured or customized per your request.
  • Perishable Products: Items that are perishable or have an expiration date.
  • Damaged or Opened Items: Products that are opened or damaged upon arrival are not eligible for return unless they are defective.

3. Return Process

If your item meets the eligibility criteria for a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call (320) 202-2976 within 30 days of receiving your product to initiate the return process.
  2. Return Authorization: Once we confirm your return eligibility, we will provide you with a Return Authorization (RA) number and instructions on how to return your product.
  3. Shipping the Item: Return shipping will be at the customer’s expense, unless the return is due to a defective or damaged product. We recommend using a traceable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged items during return shipping.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment. The refund amount will exclude any shipping fees or handling charges, unless the return is due to a defective product or an error on our part.

  • Refund Processing Time: Please allow up to 7-10 business days for your refund to be processed and reflected in your account.
  • Partial Refunds: We reserve the right to issue a partial refund if the returned product is opened, used, or damaged.

5. Exchanges

At this time, we do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired item.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund, including shipping costs, if applicable. Please include photos of the damaged or defective item when you contact us for quicker processing.

7. Customer Service

For any questions or concerns regarding returns or refunds, please contact our customer service team:

Our customer service team is available Monday through Friday from 9:00 AM – 5:00 PM CST.

8. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.
  • Original Shipping: Shipping costs for the original purchase are non-refundable, unless the return is due to our error or a defective product.

9. Limitation of Liability

ConaHVAC is not liable for any damages, losses, or expenses arising from the use of our products. We do not guarantee that our products will meet your specific needs, and we are not responsible for any incidental or consequential damages resulting from product use.

10. Governing Law

This Refund and Returns Policy is governed by and construed in accordance with the laws of the State of Minnesota, USA. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Minnesota.