Sales Policy

Effective Date: December 3, 2024

Welcome to ConaHVAC! We are committed to providing high-quality HVAC products and services to meet the needs of our valued customers. By making a purchase from our website or engaging with our services, you agree to adhere to the terms outlined in this Sales Policy. Please read the policy thoroughly to ensure a smooth and satisfactory experience.

1. General Sales Information

ConaHVAC offers a wide range of HVAC products and services, including heating, ventilation, and air conditioning systems, as well as installation and repair services. All products and services are available for purchase through our website www.conahvac.net or by directly contacting our customer service team.

  • Product Availability: All products listed on our website are subject to availability. While we strive to maintain accurate stock information, there may be times when items are temporarily out of stock. In such cases, we will notify you promptly and provide alternative options.
  • Service Availability: We offer HVAC installation and maintenance services within Minnesota. Service availability may vary depending on location and current scheduling capacity.

2. Pricing

  • Pricing Information: All prices for products and services listed on www.conahvac.net are in USD and are subject to change without prior notice. The price at the time of your order will be the final price charged, excluding taxes and shipping fees.
  • Sales Tax: Sales tax will be added to your order based on the applicable tax rate for your location. Customers outside of Minnesota may be exempt from sales tax, unless otherwise required by local tax laws.

3. Payment Methods

We accept the following payment methods for online purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure online payment option
  • Other Secure Methods: Additional secure payment options may be available at checkout.

All payments must be made in full at the time of purchase. We reserve the right to cancel any order if payment is not received or verified.

4. Order Processing and Confirmation

Once an order is placed, you will receive an order confirmation email detailing your purchase. Please review your order carefully to ensure all details are correct, including the items purchased, shipping address, and payment information. If any errors are found, contact us immediately at [email protected] or (320) 202-2976.

  • Order Processing: Orders will be processed within 1-2 business days, depending on product availability and payment verification. Orders placed on weekends or holidays may experience delays.
  • Order Status: You will receive updates regarding the status of your order, including shipment tracking information, once your order has been dispatched.

5. Shipping and Delivery

  • Shipping Locations: We currently offer shipping within the United States. International shipping may be available upon request; please contact us for more information.
  • Shipping Fees: Shipping fees will be calculated at checkout based on the delivery address, package size, and shipping method selected. Customers can select from various shipping options, including expedited and standard delivery.
  • Estimated Delivery Time: Delivery times vary depending on your location and shipping method chosen. Orders typically arrive within 5-7 business days, but delays may occur during peak seasons or due to circumstances beyond our control (e.g., weather, carrier delays).
  • Shipping Delays: While we aim to process and ship orders promptly, we are not responsible for delays caused by external factors like weather, transportation issues, or any other unforeseeable circumstances.

6. Returns and Refunds

We want you to be satisfied with your purchase. If you are not fully satisfied, we offer a straightforward return process.

  • Return Period: You have 30 days from the date of purchase to return your product for a refund, provided the product is unused, unopened, and in original condition.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] or (320) 202-2976. We will provide you with a return authorization and instructions on how to return the item.
  • Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Please allow up to 7 business days for the refund to be reflected in your account.
  • Non-returnable Items: Certain products, such as custom orders or perishable goods, may not be eligible for return. Please refer to the product description for more details.

7. Customer Service

At ConaHVAC, we are dedicated to providing excellent customer service. If you have any questions, concerns, or need assistance, please feel free to contact us through the following channels:

Our customer service team is available during business hours (Monday through Friday, 9:00 AM – 5:00 PM CST).

8. Limitation of Liability

ConaHVAC is not liable for any damages, losses, or expenses arising from the use of our products or services, including but not limited to direct, indirect, incidental, or consequential damages. We also do not guarantee the performance of our products in any specific conditions or applications.

9. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of the State of Minnesota. Any disputes arising from the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts in Minnesota.